John asked, 'I have a bunker hill security system I am trying to set up to view cameras online with my phone and online How do I get this set up to work I have tried everything possible I can think of.' The Just Answer representative bent over backward asking questions and recommending tweaks over several days until he got the client's system to remotely show images! It was impressive. I was impressed when I saw an online conversation between a Just Answer pro and a customer named John dated 2/2012.

Mike, my original question asked, 'How to hook up a Bunker Hill security DVR model 61229 to view online with HP Pavillion desktop LAN computer and HTC M18 WAN smartphone via Motorola Arris model SBG6580 modem/router?' I bought the Bunker Hill Security DVR model 61229 a month ago and couldn't figure out how to get the DVR and computer and Modem and Smartphone to synchronize allowing me to remotely view. I need my security system to be 100% functional as soon as possible. To use this feature, the WAN needs to be set up first.' I tried to follow the Owner's Manual directions countless hours without success and finally decided to pay my hard earned money to get the IT Professionals at JUST ANSWER to figure out how to sort this thing out. Your response erroneously stated, '.In order to view the cameras on the system, you must be physically at the console to view it correctly.' All I want is a detailed correct response to my original question: 'How to hook up a Bunker Hill security DVR model 61229 to view online with HP Pavillion desktop LAN computer and HTC M18 WAN smartphone via Motorola Arris model SBG6580 modem/router?' The box that the system was shipped inside holds clues to the WAN capabilities of the system: The original box that contained this system at purchase has 3 pictures of a smartphone showing a picture captured via this system's WAN capabilities.all three smartphone pics on the box boast in big letters, 'Mobile Phone and Web Surveillance.' The LARGEST print on the box states, '8-Channel Surveillance DVR with 4 Cameras & Mobile Monitoring Capabilities.' The box also states, 'Record, Playback, and Transmit Video.' You might have also looked toward the Owner's Manual for more clues regarding how this system sends pics and videos: of the Owner's Manual shows how to do WAN port forwarding to send the recorded pics and videos to a modem and then to 'Remote Computer Access' and then to 'Smartphone Access.' is headed 'SET UP REMOTE VIDEO STREAM' with a subheading saying 'Network/Substream' followed by the directions to 'Select Channels To Export Through Network Connection.' is titled 'Wide Area Network (WAN) Setup.' The bottom of is headed 'SMARTPHONE.' Beneath that heading it states 'For connecting to the DVR with a Smartphone.

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